Forge Hair ® | Hand Forged Hair Jewelry from Los Angeles | Returns-Refunds-Exchanges
Expertly Hand Crafted Hair Jewelry Made in Los Angeles, USA
Hair Jewelry, Hand Made Hair Jewelry, Los Angeles Hair Pieces, Hand Forged Hair Piece Made in USA, Forge Los Angeles, Forge Hair Accessories
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Returns - Refunds - Exchanges

RETURNS/REFUNDS

If you are not satisfied with your purchase, please email us at
customerservice@forgehair.com to request a return authorization within 10 days of receiving your order. Once we have received your email, we will review your request and issue you an RA number with return instructions within 48 to 72 hours. We must be notified before any product is shipped back to us and all products must be in unused, unworn and original condition as well as accompanied by your original receipt. Customer is responsible for all return shipping costs.


PLEASE NOTE: Sale, special and personalized orders are final sale and cannot be returned.


When shipping product back to FORGE:

Please include a print out of your invoice with the merchandise you are returning and write the RA# on the outside of your package. If possible use our original packaging to return your piece (s). All products being shipped back must be insured and have a corresponding tracking number. This protects our customers, as we are not liable for any lost returns en route to us.

FORGE is not responsible for missing packages or any damage that may occur in the return shipping process. We encourage you to securely pack and seal the merchandise, preferably in the original packaging. We recommend our customers use UPS or USPS.

If you receive an item that is damaged, defective or incorrect, please contact customerservice@forgehair.com for a pre-paid return label. Damaged goods due to buyer’s negligence will not be accepted for refund. Please inspect your product upon arrival as claims must be made within 10 days of receipt.


Please ship returns to :
FORGE
3083 N. California Street
Burbank, CA 91504

YOUR REFUND

Once your returned package reaches our FORGE studio in Los Angeles, your return will be processed within 4-7 days and you will receive a confirmation email containing your refunded amount, less a 15% restocking fee. Refunds can only be issued to the original credit card that was used for payment. A refund to a credit card may not be issued for orders paid via eGift Cards. Please be advised that your return may take up to 10-12 business days to be reflected on your credit card statement.

Unless the return is a result of our error, we do not credit original or return shipping costs.

EXCHANGES

FORGE does not accept exchanges. Please refer to our Returns Policy to return your item(s) and place a new order if you are interested in a different piece.

TRAVEL/TSA

As a precaution when traveling, we recommend that you pack your FORGE pieces in your checked luggage. FORGE is not liable for any items confiscated by the TSA or any other legal authorities.